Privacy Policy
Last updated July 9, 2026
This Privacy Policy explains how Keota Coffee (“Keota,” “we,” “us”) collects, uses, and shares your personal information when you visit our website, create an account, or place an order.
Information we collect
Information you provide: your name, email address, shipping and billing address, phone number (if provided), order and subscription details, account credentials, and any messages you send us.
Payment information: payments are processed by Shopify and its payment providers. We do not store your full payment card details.
Information collected automatically: device and browser information, IP address, pages viewed, and similar usage data, including through cookies and similar technologies.
How we use your information
- To process, fulfill, and deliver your orders and subscriptions
- To create and manage your account
- To provide customer support and respond to inquiries
- To send transactional messages (order and shipping updates)
- To send marketing communications where you have opted in
- To detect and prevent fraud and to comply with legal obligations
- To operate, maintain, and improve the site
How we share information
We do not sell your personal information. We share it only as needed with:
- Shopify — our e-commerce platform, which powers our store, checkout, and customer accounts
- Payment processors — to charge your payment method securely
- Our roasting & fulfillment partner — to roast, pack, and ship your order to you
- Service providers — analytics, hosting, and email providers acting on our behalf
- Legal & safety — when required by law, or to protect our rights, and in connection with a business transfer
Cookies
We and our providers use cookies and similar technologies to keep the site working (for example, your cart and login), to remember preferences, and to understand usage. You can control cookies through your browser settings; some features may not work without them.
Data retention
We keep your information for as long as needed to provide our services, comply with legal, tax, and accounting requirements, and resolve disputes.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing. California residents (CCPA/CPRA) and residents of the EU/UK (GDPR) may have additional rights. To exercise any right, email us at hello@keotacoffee.com. You can unsubscribe from marketing emails at any time using the link in those emails.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.
Third-party links
Our site may link to third-party sites we do not control. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this Privacy Policy from time to time. Changes are effective when posted here, with an updated date above.
Contact
Questions or requests about your privacy? Email us at hello@keotacoffee.com.