Return Policy

Coffee is a fresh, perishable product, so our policy is built around quality and food safety. Please read the details below.

Opened product

We do not accept returns or offer refunds on opened product. Once a bag has been opened, we’re unable to resell or accept it back for safety and freshness reasons.

Damaged, defective, or ruined product

If your order arrives damaged, defective, or ruined, we’ll work with you to make it right — provided it’s brought to our attention within 7 days of the product’s delivery. Once we’ve reviewed the claim, we’ll provide either store credit or a full refund.

Claims may be subject to investigation before a resolution is issued.

How to file a claim

Email us at hello@keotacoffee.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged, defective, or ruined product

We’ll review and get back to you as quickly as we can.

Subscriptions

Subscription deliveries follow the same policy above. You can pause, skip, or cancel your subscription anytime from your account before your next order is processed.